Use an AI Receptionist With Your Existing Business Number

Your customers already know your number

The number printed on your van, your invoices and your Google listing has value that took time to build. Switching to a new number means reprinting materials, updating old customers and losing calls from anyone dialling a number you no longer answer.

JobBell does not require any of that. You keep advertising the number you already have, and it simply forwards to your JobBell number when you choose it to.

How call forwarding actually works

Forwarding is a feature built into every UK mobile network, not something JobBell has to install on your phone. You dial a short code that starts with two stars or two hash symbols, and the network sets up the forwarding rule immediately. There is no call placed and no charge.

Because it runs at the network level, it works the same way on EE, O2, Vodafone, Three and virtually every network built on top of them. Nothing needs to be installed, and nothing about how customers dial your number changes.

Choose which calls JobBell should answer

Forwarding is not all or nothing. You can send every call straight to JobBell, or forward only the calls you genuinely miss: when you do not answer, when you are already on another call or when your phone is off or out of signal.

Which option makes sense depends on how you already told JobBell to work in your receptionist settings. A business that wants JobBell to always answer sets up unconditional forwarding. A business that wants to keep answering personally, with JobBell as backup, forwards only the calls it would otherwise miss.

Set it up from Settings in under a minute

Once your JobBell number is connected, the AI Receptionist settings page shows a card called Keep your existing number, with a button for each forwarding option that matches your current answer policy. Tapping one dials the correct code from your phone automatically, so there is nothing to type or remember.

A single button also cancels every forwarding rule at once, so switching back to answering personally yourself is just as quick as setting it up.

What happens after a call forwards

A forwarded call reaches JobBell exactly as if it had dialled your JobBell number directly. JobBell answers using your business name, asks the questions your receptionist configuration is set up to ask, and records the enquiry in your dashboard.

Nothing about the caller's experience reveals that the call was forwarded. They dialled the number they already had, and someone answered in your business name.

Before you forward, check the basics

Confirm your JobBell number is connected and your receptionist has been synced, since forwarding sends calls to that number specifically. It is also worth placing one test call from a different phone after setting up forwarding, just to hear the greeting and confirm everything sounds right.