JobBellWho is responsible for your information
DOA Technologies Ltd operates JobBell. We are responsible for information collected directly through our website, accounts and business relationship. When JobBell handles calls, customer enquiries or bookings for a subscribed business, that business will usually decide why the information is used and JobBell provides the service on its behalf. The precise legal role depends on the context.
Information we collect
- Business account, team member and service configuration details.
- Caller and customer details, call records, transcripts, summaries and enquiry information.
- Lead, appointment, availability and calendar information.
- Communications, support requests and service preferences.
- Device, security, diagnostic and usage information needed to operate and protect JobBell.
How we use information
We use information to provide and secure JobBell, answer and qualify calls, manage leads and bookings, notify users, improve reliability, provide support, prevent misuse and meet legal obligations.
Depending on the context, the lawful basis may be performance of a contract, legitimate interests, compliance with a legal obligation or consent where consent is required.
Who receives information
We may share information with trusted suppliers that provide hosting, database, voice, telephony, email, calendar, monitoring and support services. We may also disclose information when required by law, to protect rights and safety, or as part of a legitimate business transaction. Suppliers may only use information for the services they provide to us under their applicable terms and safeguards.
International processing and retention
Some suppliers may process information outside the United Kingdom. Where required, we use an appropriate transfer mechanism and contractual safeguards. We retain information only for as long as reasonably needed for the service, security, contractual and legal purposes, taking account of business configuration and the type of record.
Your rights
Depending on the circumstances, you may have rights to access, correct, erase or restrict personal information, object to certain uses, receive portable information and withdraw consent. You can contact us at the registered office below. If you remain concerned, you may complain to the Information Commissioner's Office.
Security, children and changes
We use technical and organisational measures intended to protect information, but no internet service can promise absolute security. JobBell is a business service and is not intended for children. We may update this policy as the service or legal requirements change and will publish the current version here.
Company details
DOA TECHNOLOGIES LTD, registered in Scotland, company number SC899261.
Registered office: 1 Saughtonhall Avenue, Edinburgh, EH12 5RJ.